Measuring Performance Results
Creating and sustaining a high performance workforce may very well be one of the only available strategies left to gain competitive advantage. Today’s business success depends on employees performing at optimum levels --doing their best! But what is optimum performance or productivity? What does good performance look like?
We all know performance management is not a science, but it can be a powerful tool for all organizations if implemented properly. Performance outcomes – whether hard or soft, technical or behavioral – for all types and levels of jobs, can be measured and assessed, to a reasonable degree. Whether for a CMO, Call Center Associate, Heart Valve Assembler or a Retail Guest Associate – performance measures, metrics and behaviors can provide objective and job related criteria for measuring performance. Performance measurement and management are also the underpinnings of employee feedback and coaching and have long differentiated marginal employers from the best.
PORTICO can help you:
- Define your performance management objectives that will support your employee engagement strategies
- Develop performance criteria including behavioral, key result areas, performance standards and/or quantitative metrics
- Translate Lean initiatives into meaningful and operable metrics
- Align behavioral criteria with business values and ethical standards
- Select a qualitative or quantitative method for measuring performance outcomes that fits your culture and is legally compliant
- Train and facilitate employee teams to develop performance criteria
- Integrate performance management tools with leadership development, career progression and coaching initiatives
- Facilitate a culture of coaching
- Audit performance management tools and practice for legal compliance
Regardless of the current state of your performance management practices –whether disconnected or integrated– you will find that a refreshed performance management approach will provide a solid foundation for creating line of sight and fueling new business growth. Look to PORTICO to help you determine what good performance looks like and to help create optimum people performance!
